Every Conversation.
One Inbox.
Manage texts, emails, and connected social messages in one place. Capture website inquiries through web chat and keep each customer’s conversation history in one place—so your team can respond faster and follow up with context.
Keep Messages Together
Bring texts, emails, and connected social conversations into one inbox, making customer inquiries easier to manage.
Pick Up Where You Left Off
View previous messages and contact details so your team can continue conversations without asking customers to repeat themselves.
Keep Follow-Ups Moving
Use automated replies and follow-up workflows to stay connected with leads when your team is busy.
Be channel-agnostic.
No matter where it started, Avid Software Systems keeps it organized.
Chat with context.
See the history of every conversation and interaction.
Get started in seconds.
Connect your channels and start messaging right away.
Web Chat & Connected Messaging
Turn More Inquiries Into Conversations
Give website visitors an easy way to reach you through web chat. Manage incoming inquiries alongside texts, emails, and connected social messages, keeping contact details and conversation history ready for your next follow-up.
Mobile Messaging
Conversations Moving. Wherever You Are.
Reply to leads, review past messages, and stay connected with customers from your phone. Keep conversations moving when you’re away from your desk, with the context you need to respond.
Shared Inbox & Team Messaging
Keep Your Team on the Same Page
Give your team a shared view of customer conversations. Review previous messages, assign conversations, and add internal notes so everyone knows what’s been discussed and who should follow up next.
Make It Easier to Reach Your Business.
Give customers a convenient way to ask questions, get answers, and take the next step.
Missed Call Text Back
Missed a Call? Keep the Conversation Going.
Automatically send a text when you miss a customer’s call. Let callers know you received their inquiry and give them an easy way to reply while your team is unavailable.
Make Every Conversation Count
CONNECT
Make It Easy To Reach You
Let customers contact your business through text, email, web chat, and connected social channels.
RESPOND
Keep Replies Organized
Manage conversations in one inbox, with the message history your team needs to respond confidently.
FOLLOW UP
Keep the Next Step Moving
Use automated follow-ups to reconnect with leads, send reminders, and keep conversations active.
3X
Higher Conversion
Reviews requested via text message vs reviews requested via email.
95%
of messages are read
Texts have a 99% open rate. 95% of those texts are read within 5 minutes.
10X
faster than calling
Text messaging is the new standard for quick and easy communication.
Awesome Words
from clients
Avid Software Systems unified inbox helps clients get to leads quicker so they don't lose business
Shannon Hanrahan
Realtor
"Clients used to message me on several platforms and it wasn't uncommon for me to go weeks before seeing their messages. Now I see them instantly, in the same message thread, so I'm able to serve my clients quicker, and better."
Robert Wills
AZ Plumber
"Avid Software Systems helps me never miss another chat conversation with potential leads. It used to be a hassle finding customer's messages, now it's easy and they're all in one place."
Connect the Tools You Already Use
Bring your existing tools into your workflow with supported integrations.
Available connections vary by app and setup.
Better Conversations Start Here.
ahassan@avidsoftwaresystems.com
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Simplifying the way you run your business.s for everyone.